Refund Policy

We want you to feel confident subscribing to BizPulse AI. This Refund Policy explains when and how you can request a refund. It applies to all paid plans, monthly and lifetime, sold through our merchant of record, Paddle.

1. How Billing Works

Subscriptions are billed in advance for each billing period. Monthly plans renew automatically on the same calendar day each month until cancelled. Lifetime plans are a single one-time payment for perpetual access to the features described at the time of purchase. Paddle.com Inc. is the merchant of record for all transactions and appears on your invoice and card statement.

2. 14-Day Money-Back Window

We offer a full refund on your first paid invoice if you request it within 14 days of the invoice date. This applies to both monthly and lifetime plans. No reason required — if it’s not the right fit, we’ll refund you.

3. Renewal Charges

Subsequent monthly renewal charges are non-refundable by default. We will, however, review refund requests for renewals on a case-by-case basis — for example if the Service was unavailable for an extended period, if the renewal was charged after a clearly documented cancellation attempt, or in cases of demonstrable hardship. Decisions are made at our reasonable discretion.

4. How to Request a Refund

Email contact@bizpulseai.net from the email address linked to your BizPulse AI account and include:

• The email address on the subscription;
• The plan you’re subscribed to (Starter / Professional / Enterprise, monthly or lifetime);
• The invoice number or Paddle transaction reference, if you have it;
• A brief reason for the refund (optional within the 14-day window; required for renewal-charge requests).

We’ll acknowledge your request within two business days and confirm the outcome by email.

5. How Refunds Are Processed

Because Paddle is our merchant of record, refunds are processed by Paddle on our behalf back to the original payment method (credit card, PayPal, etc.). You do not need to contact Paddle directly — we will initiate the refund for you once approved.

Once issued, refunds typically take 5 to 10 business days to appear on your statement, depending on your bank or payment provider. International transactions and currency conversions may take slightly longer.

6. What Happens to Your Account

When a refund is issued for a monthly invoice, your subscription is cancelled and access to paid features ends immediately. When a refund is issued for a lifetime plan, your lifetime access ends at the same time. Your account itself remains and you can continue using free features.

7. Chargebacks

Please contact us before filing a chargeback — we can usually resolve the issue faster and without affecting your account standing. Unjustified chargebacks may result in account suspension and recovery of associated processing fees.

8. Contact

Refund requests and billing questions: contact@bizpulseai.net.